Welcome to the Amano Time Knowledge Base

The FPT-40 is not displaying hours worked

Tue, Mar 22, 2011 fpt, fpt40, fpt-40, hours, hours worked, displaying, display, fingerprint, finger print terminal 1 0 11057 4 / 5 (2 Vote(s))

My fpt40 (Finger Print Terminal) is not displaying hours. Answer: Please verify your employee’s badge and employee number match identically and no leading zeroes are permitted. Terminal Assignment or Terminal Va Read More

How to move sentinel key

Tue, Jan 11, 2011 sentinel key, usb key, sentinel 0 0 11698 0 / 5 (0 Vote(s))

Below are procedures on how to move the sentinel usb key: Changing the location of the Sentinel Key - Time Guardian Pro Move the key to the new computer. Get the IP address of that computer. Install the Sentinel d Read More

How to change location of the Sentinel USB Key

Mon, Jan 10, 2011 sentinel usb, sentinel, USB key 0 0 8009 0 / 5 (0 Vote(s))

Amano recommends the following steps for how to change location of the sentinel USB key for Time Guardian (TG) Pro version 3.7 or lower and TG Plus version 1. Use the following steps; 1. Move t Read More

Red punches and Asterisk in the timecard report

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Fri, Feb 2, 2024 red punches, red, asterisk, indicator, timecard modified, punch edits, punch edited 0 1 1012 1 / 5 (1 Vote(s))

Timecard module - what are the red punches mean versus black punches? red punches are manual edits and can be flagged from the indicator column when the timecard has been modified black punches are raw punches from the timeclock unit / hardware Read More

unable to ping wifi IP on AFR and MTX-30 models

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Thu, Dec 14, 2023 wifi, cannot ping 0 0 530 0 / 5 (0 Vote(s))

ISSUE: While your time clock shows wifi CONNECTED and signal is STRONG- you are unable to ping the wifi IP of the unit unless you connect a network cable from the unit to the router FIX: Without any network cables connected to your time clock, Read More

Windows 11 & Amano CommStick cable - A driver can't load on this device

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Fri, Dec 8, 2023 commstick, drivers, windows 11, win11, mtx30, mtx15, mtx-15, mtx-30, driver 0 0 360 0 / 5 (0 Vote(s))

Problem: Fix: REFERENCE- https://support.microsoft.com/en-us/windows/a-driver-can-t-load-on-this-device-8eea34e5-ff4b-16ec-870d-61a4a43b3dd5 Read More

Purchasing ADV Meal module or Rounding module

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Thu, Mar 2, 2023 rounding round meal module 0 0 1396 0 / 5 (0 Vote(s))

Amano recommends when purchasing the Advanced meal module or the rounding module that both will be required for calculations to function properly as many background items are interconnected for the end result. Read More

Windows 11 compatibility

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Mon, Jun 6, 2022 win11, win 11, windows11, windows 11 0 0 3676 0 / 5 (0 Vote(s))

Time Guardian pc based is compatible with Windows 8 to Windows 11. This will include equivalent servers- Windows Server 2012 to Windows Server 2022. TG versions for above: 5.5.1.1 (mtx-15 only) 5.6 5.7 6.0 6.1 Read More

If you are receiving an error of "Unable to execute the desired program. Please get another copy of the installer and try again,"

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Tue, Nov 23, 2021 desired, installer 0 1 5008 5 / 5 (1 Vote(s))

If you are receiving an error of "Unable to execute the desired program. Please get another copy of the installer and try again," please try the following troubleshooting steps: Make sure your system drivers, especially your graphics card driv Read More

How to enroll fingers with FPT-80 or MTX-30F

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Fri, Nov 13, 2020 enrollment, enroll, fingerprinting, fingerprint, finger print, scanning, scan finger, scanning fingers, scan fingers, scanning finger, enroll finger, enrolling finger, enrolling fingers, mtx30, mtx30f, mtx-30f, 30f, 30fp, mtx30fp, mtx-30fp 0 0 12030 0 / 5 (0 Vote(s))

With versions 5.6 and up, you are able to load names from pc to clock. This can be done using the app, in communication, select clock name, press RECV then DOWN. RECV will backup existing fingers DOWN will place names to unit Keep away from CLEAR Read More

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